FAQ

What is Fleek?
We're a marketplace specialising in wholesale vintage, like eBay but for bulk! We connect vintage stores and resellers with verified wholesalers from around the world through our app. About Us.

How does it work?
You can buy bundles directly from the site or the app. Just add to cart and check out.
Or, open a chat and schedule a video handpick with a wholesaler to build a custom bundle via our app.

Where are you based?
We have offices in London and San Francisco, but our wholesalers, buyers, and team are from all over the world!

What if I'm not happy with my order?
As a marketplace, we offer full buyer protection. If your order arrives damaged or not as described we will mediate with the seller to arrange a replacement, credit, or a refund. To get support, file a ticket here and our Support Team will respond within 24-48 hours.

Are all the products authentic?
We ask our suppliers to be explicit in description of the products and call out any details including authenticity of products. However, since we are unable to verify authenticity on all products at the point of upload we offer: a money back guarantee on any products that turn out to be inauthentic and the option to authenticate products at the point of sale for a small extra fee. Interested in this service? Contact us before purchasing to arrange it.

How does shipping work?
Shipping is included worldwide on all bundles! You will only have to pay shipping on video handpicks. Generally, shipping takes 10-14 working days (especially if you're ordering from abroad) but your order may arrive much sooner if you're buying from a domestic wholesaler.

Will I have to pay customs?
Our suppliers use freight forwarders meaning we don't expect you to be hit with taxes as such. In any case, we give our customers a blanket protection in that we'll cover any customs or fees above 5% of your order. 

How can I track my order?
When your order is dispatched, you will receive an email confirmation. You will then receive an updated email with the tracking link attached once it reaches your home country. This is because most of our suppliers use a 'two-hop' courier method meaning it is not trackable until it reaches the second courier, your local courier. Do not worry if you have not received tracking immediately after purchasing. To get an update, you can a) message the seller on the app or b) file a ticket with the Fleek Support Team who will get an update for you.

What if I can't find what I'm looking for?
Contact us for support about sourcing or fulfilling a custom request.

What is Fleek Credit?
With Fleek Credit, you pay nothing upfront for your order and simply pay 30 days after your order has been delivered - no interest, no extra cost. To qualify for this fully, you must have a registered business. However, if you do not have a registered business, you can still qualify for credit up to the average value of your last 3 orders, and pay only 30% upfront. Apply here to see if you're eligible. 

What's a handpick?
A video call where a supplier shows you their stock tailored to your needs. You say yes to the pieces you like, no the the ones you don't, and build a bundle that way!

How do I become a seller?
Apply here. Once we verify you, we'll get you set up with all the tools you need to be succesful on Fleek!

How much does it cost to become a seller?
There's absolutely no charge to use or list on the platform. We take a 15% commission from the sales you actually make, 5% goes towards payment processing and 10% to Fleek. 

Why should I sell on Fleek?
With Fleek, you have access to stores and resellers from around the world. We bring the customers to you! Plus, we take care of shipping, customer service, listings, refunds, and even market your products for you.